Digital Government

What is Digital Government?

Digital government utilises technology to create opportunities and digital experiences. The end goal is no longer to submit the form electronically. Digital government are enablers of possibilities and re-design the way life is experienced.

How information and services are delivered and consumed have been completely transformed by digital disruption. Now, citizens have higher expectations, digital government services have to be fast, reliable and secure.

Digital government focuses on the users’ experience, addressing real human needs with accessibility to all ages. It connects relevant data in a timely manner so users are empowered to make informed choices.

Digital Government: Steps to Success

Ready to reap the benefits of the latest in digital government solutions?

Toppan Ecquaria has identified the characteristics and a four-step roadmap to help you to transform and
digitalise your e-services into a citizen-centric digital government agency.

For more information on the characteristics of a Digital Government, please refer here.

Characteristics of Digital Government


Co-Creation Strategy

Digital government puts co-creating possibilities with citizens at the heart of the transformation. Citizens are encouraged to be agents of change, to be looking at the problem and collaborating with the government for a solution. This collaboration redesigns how users interact with the government.

Working with the Singapore Government, Toppan Ecquaria has developed a platform for the whole-of-government crowdsourcing portal – Prime Minister’s Office (PMO) of Singapore eCitizen Ideas!. The portal enables government agencies to crowdsource ideas by throwing Challenges. By unlocking digital assets for citizens to interact with through API economy and microservices, citizens and government can co-create possibilities and re-design how life is experienced.

Smart Infrastructure

Smart Infrastructure, like private cloud, provides governments with cloud computing benefits with greater security and control. Utilising an underlying pool of physical resources, virtualised operating environments makes the infrastructure more resilient to individual failures. Resources can be partitioned and pulled from the remaining unaffected servers in case of individual server failures, providing more reliable service delivery.

The Integrated Family Application Management System (iFAMS) uses this technology to ensure the seamless and uninterrupted court processes.

Disruptive Culture

Challenging the status quo is a critical component of Digital Government – to relentlessly focus on co-creating better digital experience for the users. Continuous Integration/Continuous Deployment (CI/CD) is one such method. It takes the iterative approach with frequent deployments that allows services to be constantly tested and improved.

PMO eCitizen Ideas the first fully commissioned project deployed on GovTech Nectar – an on-premise PaaS built for the whole of government in Singapore. Nectar supports containerised application delivery to provide a clean yet robust way of delivering application packages to the platform. Supporting continuous delivery, it allows rapid service delivery.

Data-Driven Decisions

Data-driven decision approach balances data and domain expertise in decision-making. It encourages data exploration, experimenting beyond the usual structured models and predetermined questions.This helps to identify gaps that were not previously identified. Actions can be taken by operationalising the resulting insights.

Predictive models provides forward-looking applications that forecast the likelihood of events. Instead of responding to events, data-driven decisions can take a proactive approach to optimise outcomes for better user experience.


Digital Government White Paper