Digital Gov Delivered
Jan 2018

Ensuring system resiliency while unlocking digital assets to co-create with citizens

In this digital era, governments are not just providers of services, they are enablers of a co-creation culture where citizens are no longer passive users. The trend is heading towards open governments where citizens can use openly available data to prompt changes in their environment and build new applications out of open government data.

While the benefits of open government are plentiful, what more should governments do to reduce security risks?

One way is to build a resilient system with microservices design. Instead of the monolith approach where a single, irrelevant, bug can affect all the digital services, microservices approach decomposes the application into smaller independent services. Building digital government services on a microservice platform eliminates the risk of a single bug affecting the entire application.

How to design digital services that actually improve citizens’ experience?

Government services are no longer a one-way linear delivery process. The new approach to delivering government services naturally requires a new way of designing digital services. How can government agencies effectively build digital services that are pragmatic and intuitive to citizens?

The first step is leaving the comfort zone and relentlessly focus on citizens’ journey. This mental shift builds empathy and highlights issues that citizens face while interacting with government agencies.

At the new Digital Service Lab (DS Lab), experience the building of digital services that meet citizens’ needs. DS Lab takes a "hands-on, minds-on" approach and taps on collective learning to accelerate learning. Design, build and bring home your very own digital government microservice.

What lies ahead for citizen-centric digital government strategy?

Digital government, like Smart Cities, is not an end goal. It is a means to deliver engaging citizen-centric government services. It is about exploiting technology to improve citizens living environments and create economic opportunities.

Today’s governments face an expanding array of issues and challenges. The need for governments to find a better way to engage citizens has never been more urgent. Taking into account the vast diversity and complexity of relationships between various stakeholders involved in each process, therein lays the issue where traditional e-services are unable to handle.

Find out more about culture and technology that creates a truly transformational digital strategy.
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